FAQ

Shipping

I only received a partial shipment of my order.

If you ordered multiple items, we may ship them in the order of the product is made. If you believe it is a discrepancy, do not hesitate to contact us at cs@reikenen.com

How much is the shipping fee?

We offer free international shipping for all orders over $300. Any orders under $300 will be charged $35 at the checkout.

I would like to update information on my order.

Please contact cs@reikenen.com as soon as possible with updated information.

Cancellation / Return / Exchange / AS

How much is the return/exchange shipping fee?

For return and exchange, it will be $35 and $10 for any additional pair for one way.

What is a restocking fee, and how much is it?

As we work based on a made-to-order system to stay sustainable, we ask for a restocking fee of $35.

I received a faulty item.

In the unlikely event that your order is processed incorrectly or your item(s) arrived damaged, please email cs@reikenen.com We ask that you include photos of the incorrect/damaged merchandise for our reference.

How can I cancel the order?

You can request the cancellation of your order within 24hours of your order submission.
Please contact cs@reikenen.com as soon as possible.

I want to repair my shoes.

All of our shoes come with a 1-year guarantee against manufacturing defects.
Please send the request to cs@reikenen.com with the pictures, your request, date of purchase, and the guarantee card for further assistance. We will get back to you within 1-3 business days.

For any products that have passed a 1-year guarantee period, we may offer repair with charge.
Please email cs@reikenen.com for a quote.

How long will it take to repair?

It varies depends on the condition of the product. However, it normally takes 7 business days.

Shopping Guide

How can I choose my size?

If there is no mention on the size note, we recommend go your normal size.
Please check the size chart before order, and if you are still unclear, we are happy to help! Do not hesitate to contact cs@reikenen.com for further assistance.