To create account, click on ‘My Account’ then ‘Register’ button on the page. Once your account is created, you can immediately benefit from our membership privileges such as discounts and reward credits. Also, it saves you all the hassle of filling out your billing and shipping information every time you place an order since you can save your information securely on our site.
How to place an order:
Step 1: Select the products.
Step 2: Add products to your shopping cart.
Step 3: Log in with a member ID or click on ‘Guest Checkout’ .
Step 4: Fill in the order form.
Step 5: Proceed with payment.
Step 6: Complete the order and you will see the order number.
Our shoes are all custom made shoes.
If your order our shoes, we prepare shoe making for you which takes around 7-14 days.
Due to the characteristic of order-to-made product, we currently do not offer an exchange and refund on international orders.
We appreciate our customers to understand the pairs are custom made to order.
Shipping Method : Parcel Service
Shipping Area : A Region.
Shipping Rate : Conditional Free : $35 will be charged for shipping, if your order amount is less than $300.
Shipping Time : 7 - 14 days
Shipping Guide : • Shipping Method : United Parcel Service.
• Shipping Area : Available for most of the countries around the world
• Shipping Rate : Free shipping on orders over $300, $35 shipping fee on orders less than $300.
• Shipping Time : 7 - 14 days
• Shipping Guide : Please take into consideration that some products may take additional time for delivery and processing.
For any further questions, please contact email@example.com
Taxes & Duties
Shipping costs are exclusive of any import tax or customs duties which may be payable on delivery to your country. For more information see below
-Customs and Duties
The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do not have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.
Returns & Exchanges
Please take into consideration that we only accept qualifying returns but not exchanges. Refunds will be issued once the returned products clear our inspection.
1) An item is eligible for cancellation if:
- You posted a Cancellation request within 24 hours of payment and your order is still under “Pending” status (if your order is under “Queued for Shipment” status, please contact our customer service center)
-The order is delayed for more than 10 days since payment and you have not received any notification regarding the delay.
-The ordered item is out of stock.
2) We accept return(s) if:
- You received a product different from your order
- You received a defective product.
(1) Send an email request to firstname.lastname@example.org within three days of receipt. You are required to attach the photos of the received product(s) and include the item code, the order number, and the reason for the return.
(2) A customer service representative will be in contact to assist you by email.
(3) Items returned must be in their original condition, which should include tags and original packaging. You should include a note of your order number, name, and user ID as well.
*Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff. Returns that are shipped to us without any prior consent are not accepted.
*Please note that EVEN the defective/incorrect item(s) must be returned with all of the tags and labels intact. The item(s) must be sent in their original packaging and unworn.
*Please include all contents of the original package and free gifts (if applicable) in your return packaging.
*Shipping fee for any return caused by our fault will be paid by the company. For all other returns, we will send the shipping label via UPS and the fee will be deducted from your total refund amount.
3) We do not accept return(s) if:
-You are returning the items because you have changed your mind (on size, color, etc.)
-The products are damaged due to your mishandling
-Your return request is not approved by our staff
The following items are not considered defective:
*Items that are originally manufactured without tags or labels
*Items with creases that may have been made while shipping
*Items with unsatisfactory/incomplete finish due to mass production
4) If there is a missing item from your order:
*Contact our customer service center by email (if you cannot reach us by phone) within 1 day of delivery.
*Please keep all the original packaging including packaging material (boxes, plastic bags etc.) with you until you are instructed otherwise.
Please note that we may not be able to process the refund for your missing item if you lose or damage any packaging material.
It takes 5-7 business days to issue a refund for a returned or cancelled order.
Please be advised that your refund may not be processed until the next billing month depending on your credit card issuer's billing schedule.